Privacy Policy

At Children’s Protection Society Malaysia (CPSM), we are committed to protecting your privacy and handling your personal information with care, transparency, and responsibility.

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This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a donation, volunteer, subscribe to our updates, or contact us.

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1. Who We Are

Children’s Protection Society Malaysia (CPSM) is a Malaysian non-profit organisation dedicated to protecting, rehabilitating, and empowering children affected by abuse, neglect, abandonment, and hardship.

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Our mission is to provide shelter, education, emotional rehabilitation, advocacy, and long-term support for vulnerable children across Malaysia.

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2. Information We Collect

We may collect the following personal information:

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Personal Information

• Full name

• Email address

• Phone number

• Mailing address

• Donation details

• Volunteer application details

• Messages submitted through contact forms

 

Payment Information

When you make a donation, payments are securely processed through third-party providers such as Stripe.

CPSM does not store your credit card or banking information directly.

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Technical Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Referral source

This helps us improve website performance and user experience.
 

3. How We Use Your Information

We use your information to:

• Process donations and issue receipts

• Respond to enquiries and support requests

• Send newsletters, campaign updates, and event invitations

• Manage volunteer registrations

• Improve our website and services

• Maintain donor records

• Comply with legal and regulatory obligations

We will only use your information for the purposes it was collected.
 

4. Donations

Donations made through our website may be processed via secure third-party payment gateways, including Stripe.

For eligible Malaysian donations, tax exemption receipts may be issued upon request and subject to applicable regulations.
We may retain donor records for financial reporting, audit, and compliance purposes.
 

5. Volunteer Information

If you apply to volunteer with CPSM, we may collect information relating to:

• Your background

• Skills and experience

• Availability

• Areas of interest

This information is used solely for volunteer coordination and safeguarding purposes.

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6. Child Protection & Confidentiality

CPSM works with vulnerable children and families. Any information relating to children in our care is treated with strict confidentiality.

 

We do not publicly disclose identifying information of children without lawful authority or appropriate consent.

 

Any stories, photographs, or case studies shared on our website are used with consent, anonymised, generated with AI or adapted to protect the privacy and dignity of the child.

 

7. Newsletter & Communications

If you subscribe to our mailing list, we may send you updates about:

• Campaigns

• Events

• Fundraising efforts

• Impact stories

• Child protection awareness initiatives

You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
 

8. Cookies

Our website may use cookies and similar technologies to:

• Improve site functionality

• Analyse traffic

• Remember preferences

• Measure campaign performance

You can disable cookies through your browser settings.
 

9. Sharing of Information

We do not sell, rent, or trade your personal information.
 

We may share your information only with:

• Trusted service providers (e.g. payment processors, email platforms)

• Legal or regulatory authorities when required by law

• Professional advisers or auditors where necessary

All third parties are expected to protect your information.
 

10. Data Security

We take reasonable technical and organisational measures to protect your information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

However, no online system is completely secure, and we cannot guarantee absolute security.

 

11. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Withdraw consent

• Unsubscribe from communications

• Request deletion where applicable

To make a request, please contact us.
 

12. Third-Party Links

Our website may contain links to external websites. CPSM is not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies separately.
 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
 

14. Contact Us

For any privacy-related questions or requests, please contact:
 

Children’s Protection Society Malaysia (CPSM)
Email: admin@cpsm.org.my
Website: cpsm.org.my
 

If you are reporting a child protection concern or emergency, please contact the appropriate authorities immediately or reach out via our official reporting channels.